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 10 days ago

An AI algorithm helps this SaaS startup automate customer replies in a human-like manner

Quick Summary

Founder Gaurav’s founders Gaurav Bali, Sowmya Sriram, and Vikram Murthy wanted to use machine learning (ML) to help organisations handle their customers. The AI startup uses a deep learning solution for the acquisition and retention of customers on a long-term basis. AI solutions to customer responseCurrently, organisations take days to provide a resolution to customer queries. Gaurav says AmyGB’s MailERA is capable of reading emails, identifying the customer’s intent, auto responding to customer queries, and providing a resolution within minutes. ‘’Organisations that have implemented this product have seen a phenomenal rise in customer satisfaction, raising the customer experience bar to new standards,’’ he adds.

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