An AI algorithm helps this SaaS startup automate customer replies in a human-like manner
Founder Gaurav BaliAmyGB.ai’s founders Gaurav Bali, Sowmya Sriram, and Vikram Murthy wanted to use machine learning (ML) to help organisations handle their customers.
The AI startup uses a deep learning solution for the acquisition and retention of customers on a long-term basis.
AI solutions to customer responseCurrently, organisations take days to provide a resolution to customer queries.
Gaurav says AmyGB’s MailERA is capable of reading emails, identifying the customer’s intent, auto responding to customer queries, and providing a resolution within minutes.
‘’Organisations that have implemented this product have seen a phenomenal rise in customer satisfaction, raising the customer experience bar to new standards,’’ he adds.
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