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 10 days ago
 Source: yourstory.com

An AI algorithm helps this SaaS startup automate customer replies in a human-like manner

Quick Summary

Founder Gaurav BaliAmyGB.ai’s founders Gaurav Bali, Sowmya Sriram, and Vikram Murthy wanted to use machine learning (ML) to help organisations handle their customers. The AI startup uses a deep learning solution for the acquisition and retention of customers on a long-term basis. AI solutions to customer responseCurrently, organisations take days to provide a resolution to customer queries. Gaurav says AmyGB’s MailERA is capable of reading emails, identifying the customer’s intent, auto responding to customer queries, and providing a resolution within minutes. ‘’Organisations that have implemented this product have seen a phenomenal rise in customer satisfaction, raising the customer experience bar to new standards,’’ he adds.

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