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[Product Roadmap] How Haptik evolved its offerings across the conversational AI spectrum

Quick Summary

Haptik was founded in 2013 with the belief that conversational AI would be the cornerstone of user engagement. Claiming to be one of the world's largest conversational AI startups, Haptik has reportedly reached over 100 million devices and processed over three billion conversations. The conversational AI tech is no longer limited to chatbots, but includes all-encompassing, AI-enabled intelligent virtual assistants (IVAs) that support both text and speech. “Ours is one of the only conversational AI platforms built on real consumer data as opposed to proxy data. Later, Aakrit and Swapan built the main Haptik app and hired their first employee, who helped the duo build the Android version.

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