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Observe.ai raises $54 mn Series B funding led by Menlo Ventures

Observe.ai, a San Francisco-based startup developing AI-based transcription and analytics software for call centres, announced it has raised $54 million in a Series B funding round. The funding round was led by Menlo Ventures, along with participation from Next 47 Ventures and NGP Capital. The company is backed by Menlo Ventures, Next47, NGP Capital, Scale Ventures, Nexus Ventures, and Y-Combinator. Last year in December, the company raised $26 million in funding led by Scale Venture Partners, with participation from Nexus Venture Partners, Steadview Capital, 01 Advisors, and Emergent Ventures. Observe.AI is uniquely using AI to automate tedious customer service workflows and deliver actionable intelligence,� said Steve Sloane, Partner at Menlo Ventures.

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