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Hands-on: Amazon Fresh grocery stores tease brick-and-mortar retail’s future

Our friends were correct, but there’s more to the Amazon Fresh story than just Dash Carts. A boxy, spartan layout, seemingly by designUnlike Whole Foods, the high-end supermarket chain Amazon acquired in 2017, Amazon Fresh stores look like small warehouses, and have all the charm of Walmart’s grocery sections, minus two-thirds the people and half the choices. That feeling extends to how Amazon Fresh uses — and doesn’t use — people in its operations. But on our second visit, all of the terminals were experiencing “connectivity issues,” perhaps the closest Amazon Fresh stores will get to a business-disrupting employee strike. If Larry David ever visits Amazon Fresh, there’s enough material here for an entire Curb Your Enthusiasm sub-plot.

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