Best Buy’s new Beta program promises concierge tech support for $200 a year
Best Buy is piloting a new paid membership service that would provide exclusive perks, including concierge-style tech support and exclusive pricing. Best Buy confirmed that Beta members will also have 24/7 access to a concierge team, which they can contact by phone, email, chat, or through the Best Buy mobile app. Best Buy already has a $200 membership program called Total Tech Support that provides similar services, but it will be unavailable in the pilot markets. In fact, based on how similar both services are, there’s a possibility that Best Buy will discontinue Total Tech Support. Best Buy is not the first retail giant to roll out a service to compete with Amazon Prime.